Who had guessed Lemon Tree hotels would have grown in leaps and bounds when their Chairman and Managing Director – Patu Keswani, an ambitious and visionary leader started this chain in 2002. Beginning with a humble 49 room hotel in Udyog Vihar, Gurgaon (now called as Gurugram), there was no stopping him. Today, Lemon Tree stands tall as the 3rd largest hotel chain in India at an commendable count of – 40 hotels in 23 cities with 4100 rooms and over 4000 employees.
Lemon Tree Hotels operate in 3 categories to cater different choices of customers –
- Lemon Tree Premier – Their upscale brand which falls under 4 star + category. This facility claims to have the best Presidential suite in whole city.
- Lemon Tree Hotels – Aimed at the midscale segment and falls comes under the 3-4 star category.
- Red Fox Hotels – the pocket-friendly economy brand that offers 3 star category services.
Curious to discover this refreshing brand I arrived at Lemon Tree Premier, Hitec City on the behest of a friend who coincidently is a Manager in the Hotel. Please note all other staff were unaware of our association and functioned as normally as they do. Impressed by their warm and friendly attitude I decided to write this review.
This upscale hotel located in Hi-Tech city and also at a walkable distance from some IT giant companies, does have different categories of rooms and suites available (267 to be precise) to meet the dvaried needs of the people. I decided to stay in their most popular category room, the Deluxe Room, so as to review it and to help a larger audience. Price range for their rooms (all categories) start from Rs. 6000 (Superior Room) and go up to Rs.20,000 (Presidential Suite) – the best in the city for this category.
Needless to say about their fairly popular business/meeting centers and banquet halls which are almost always booked.
Service and Services:
Any hospitality industry would fall apart without a proper service and Lemon Tree Premier, Hitec City is more than perfect on this point. Right from pick up and till your droppoint, their service is impeccable. Small things like ensuring to reach pickup point before time (when I say before, at-least 30 minutes), ample water bottles (no charges) in your vehicle, king like welcome once you enter the hotel premises, quick check-in and a courteous helping hand that tows your luggage readily ushering you into a bright and cheerful room, swiftly and with no hassles. Most importantly – no staff of theirs, right from the driver to room service staff, even remotely expects a tip from you. This is important, as I have observed in many places that they wait for the tip to be given though they don’t ask verbally, this practice was absent here.
Worth mentioning point – Lemon Tree Hotels are equal opportunity employers. Over 13% of their employees are differently abled. – They are either speech and-hearing- impaired, orthopedically handicapped or have Down’s Syndrome. Also, I am told another ~15% are from the economically/socially backward sections of the society . Indeed, a perfect way to help human kind.
The hotel provides complimentary Wifi usage during your stay (time could be limited), roof top swimming pool, super cool gymnasium and a rejuvenating spa- Fresco, make for a relaxing & comfortable stay.
Electronic Safe in every room is huge plus, if you want to store/secure something important.
It’s quite common that you are provided with basic morning needs in your bathroom in most of the hotels. This property stands apart by providing best of the quality (mostly Boutique or Sea Salt Spa products) and paying attention to your minute needs. You do also have a handy amenities kit with needles, safety pins, threads, just in case you have to reach out to it in your hour of need.
A stay here in a base category room too is quite comfortable. A cosy bed, pleasant view from the window, a mini fridge well stocked with soft drinks and juices and a snack bar to address your hunger pangs (you might have to pay for it depending on your consumption though) along with plush sofas and a study/read/misc table and ergonomic chair for you to use. Have a request beyond the ordinary? Pick the phone and dial the reception. They all are just a call away in accommodating your discerning needs.
The entire hotel is decorated with metal artifacts sourced from Bastar, a tribal area now in Chhattisgarh. I am told the entire chain promotes Indian art in various forms thereby helping tribals, amateurs and artisans in earning their livelihood. The hotel’s contemporary décor weaves these elements in so beautifully that you wouldn’t know about the Group’s commitment to the cause unless someone told you so. Complimenting this are the quirky frames with funny jokes and humor spread around hotel/restaurants to invoke the funny bone in you.
Small but cannot go unnoticed: Water used in flush is recycled water, which ensures that there is a significant saving of it. Definitely a good step towards water conservation This hotel is nearly 6 years old and but still feels fresh as a lemon. The lemony fragrance in the public areas and the clean and tidy upkeep ensure the hotel looks as good as new. They regularly upgrade their ambiance and facilities to ensure that they keep up with the changing market trends.
Room Keys are empowered with RFID tags which ensures that you can access only your floor and not others. A must have feature particularly for the lady travelers. Easy/quick/safe way to lock/unlock your rooms as well.
They have one of the best in-house restaurants in the city. Not only the in-house guests enjoy these delicacies, but also the guests from outside come here just to enjoy these wonderful delights. Below are the restaurants that they have which cater to the different needs and moods of people.
Republic Of Noodles : Award winning Pan- Asian restaurant serving at reasonably cheaper prices. Detailed review in the blog here.
Citrus Cafe : A 24/7 cafe which serves some of the best delicacies in its Breakfast/Lunch and Dinner Buffets and also open to ala carte 24/7. Detailed review in my facebook page http://www.facebook.com/foodshaukeen or Zomato.
Slounge : A recreational bar, which houses games like pool, carrom, dart board and a play station that you can enjoy and hip-hop along with a drink. This is especially recommended for your heart and mind. Detailed review in my facebook page http://www.facebook.com/foodshaukeen or Zomato.
Kebab Theatre : Some of the scrumptious Indian Food at your table. Don’t miss this if you are a fan of Kebabs.
Tea Lounge: Strike a friendly conversation over some brewed coffee or sip a cup of Iranian tea while making a formal deal, the choice is yours.
In-Room Dining: For a lazy brat, its just a phone call away. Available 24/7.
One of the best and memorable stays that I have ever had. While service and food is something which stands out on all aspects, they are equally good in other departments which made my stay more enjoyable. A special thanks to the Hotel Manager Arun, Asst. Manager Bhaskar, Executive Chef Sambhav, F & B Manager Pankaj, Chakma, Sarita and many others who I missed naming, but their service truly delighted me. There was no single minute of my stay which went boring or unattended to (when asked). A place that should always be on your radar, when looking for a comfortable stay in Hyderabad. I am told service across all their hotels stands the same and service (in my opinion) is the main factor which that makes or breaks your experience. So, kudos to Team Lemon Tree Hotels for delivering a refreshing experience and delight. I shall soon return.